Medical Office Manager
About Gilbert Center for Family Medicine
Gilbert Center for Family Medicine is a thriving private practice in Gilbert, AZ with more than 24 years of delivering exceptional care and positive experiences for our patients. We adhere to high moral principles and professional standards with a commitment to honesty, confidentiality, trust, respect, and transparency. Our goal is to maintain the highest standards and achieve them by continually measuring and improving our outcomes, all while striving to exceed our patients' expectations for comfort and convenience.
Our Values
- Compassion: Providing a caring and supportive environment for our patients and their families.
- Excellence: Delivering care that is safe, reliable, efficient, and patient-centered.
- Integrity: Adherence to high moral principles and professional standards through a commitment to honesty, confidentiality, trust, respect, and transparency.
- Quality: Maintaining the highest standards and achieving them by continually measuring and improving our outcomes.
- Service: We strive to exceed our patients' expectations for comfort and convenience.
- Teamwork: We collaborate and share knowledge to benefit patients and fellow caregivers in advancement of our mission.
- Wholeness: Embracing a balanced life that integrates mind, body, and spirit.
Position Overview
The Medical Office Manager at GCFM is a key leadership role responsible for overseeing the day-to-day operations of our clinic. This position ensures efficient, compliant, and patient-centered operations by managing administrative functions, supporting clinical staff, and driving continuous improvement across the practice. The ideal candidate brings strong healthcare operations knowledge, a collaborative leadership style, and the ability to manage competing priorities with composure and professionalism.
What You'll Do
- Oversee day-to-day clinic operations to ensure efficient, uninterrupted service
- Supervise all practice staff, including hiring, onboarding, performance evaluations, professional development, disciplinary actions, and terminations
- Develop, implement, and enforce office policies and procedures
- Manage payroll, employee health insurance benefits, and COBRA administration
- Liaise with providers and staff to identify and resolve operational challenges
- Manage credentialing, contracting, and payer relationships
- Monitor budget and accounts payable; maintain accurate financial and inventory records
- Ensure compliance with current healthcare regulations, HIPAA, medical law, and ethical standards
- Coordinate IT hardware and software requirements for existing and future systems
- Prepare and maintain management reports to support practice operations
- Arrange facility maintenance, cleaning services, and emergency support as needed
Qualifications
Required Qualifications
- Minimum 3 years of experience in a medical office manager or equivalent healthcare leadership role
- Demonstrated proficiency in MS Word, Excel, and EMR systems
- Knowledge of healthcare regulations, medical terminology, and HIPAA requirements
- Ability to handle confidential medical and financial records with discretion
Preferred Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field (relevant experience may substitute)
- Exceptional written and oral communication skills with demonstrated cross-functional collaboration
- Strong organization, time management, problem-solving, conflict resolution, and decision-making abilities
- Accounting and administrative process knowledge
- Ability to maintain composure and perform effectively in complex or high-pressure situations
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with employer matching
- Life insurance
- Paid time off (PTO)
- Paid term life insurance